FAQ

My Child Theme says style.css is not present
Please ensure you have unzipped the child theme package file and install the child theme files from within. 
Wed, 26 Jul, 2017 at 8:13 AM
My Purchase is pending or processing and I got a receipt from paypal
Sometimes PayPal takes a little while to process the payment through to us. If your product has not been sent to you within 4 hours, please send us a suppor...
Wed, 26 Jul, 2017 at 8:12 AM
I want a discount code
Please sign up to our newsletter to be informed of when we issue discount codes. In the meantime, please visit this link to see what's on sale https://...
Wed, 26 Jul, 2017 at 8:15 AM
I want to sell my products on elegant marketplace
Simply set up a user account, login and access this link to apply. We try to approve all developers but please do take some time and explain what you want t...
Wed, 26 Jul, 2017 at 8:17 AM
Importing and Exporting Layouts
When using Divi, if you want to transfer individual pages from one website to another, you can use the page portability feature. Open the page you w...
Wed, 26 Jul, 2017 at 8:19 AM
Support for Layout Injectors is here
https://tortoiseit.freshdesk.com/support/home
Wed, 10 Jan, 2018 at 9:31 AM
Elegant Themes Documentation can be found here
https://www.elegantthemes.com/documentation/divi/
Mon, 7 Aug, 2017 at 5:19 PM
Divi Web Design support for extended full width slider, Perky et al is here
https://diviwebdesign.com/support/
Mon, 7 Aug, 2017 at 5:22 PM
Anything Slider Documentation and use cases
http://demo.cakewp.com/anythingslider/documentation/
Mon, 16 Oct, 2017 at 7:44 AM
Updating and Managing The Divi Theme from Elegant Themes
We have written an extensive article on this subject. Please avail yourself of this information in this article. Reminder, we do not offer support for  the ...
Fri, 20 Oct, 2017 at 3:51 PM